Conversational AI experts
Even though chatbots have become an established and essential component of any online presence, the technology behind them is constantly evolving. 15 years ago Chatbots were powered by NLP pattern matching, 10 years ago, Machine Learning techniques were developed and most recently LLMs have become the primary platform for developing and delivering AI agents.
Despite the array of new platforms and services, successfully developing, deploying and maintaining Chatbots remains a difficult task requiring expertise and detailed know-how. With over 30 cumulative years experience of delivering successful Chatbots to the world’s leading brands, Trace and Circle offer a number of Conversational AI services to streamline, automate and improve your deployments, regardless of platform.
Chat & automation development and delivery
Whatever your Chatbot requirements, from a simple FAQ bot through to a fully integrated, transactional, conversational system, Trace and Circle can discover, develop and deploy the best suited Conversational AI on whatever platform meets your requirements. Our platform accredited developers can work on and integrate any number of platforms, including DialogFlow, Teneo, Salesforce, Quiq and many more.
LLM and agentic automation platforms have become an essential toolset to really hone efficiency and capability across the web, what processes in your call centre, your sales team, marketing or any other department could be automated and free up your team's time?
Data analysis and intent classification
Conversational big data analysis is no small task. We developed a series of tools and pipelines to create understandable and actionable reporting from any conversational data you may have. Whether in audio recordings direct from call centre agent interactions, customer IVR usage or conversations with Chatbots, we can analyse and classify your complex transcripts.
Audits and optimisation
How well is your Conversational AI or automation platform actually performing? Is it delivering on business and customer expectations? Is your current model delivering acceptable recognition accuracy or presentable generative responses? Trace & Circle offer in-depth auditing services for our customers to get real insight into not just the Chatbot performance, but user behaviour, AI maturity and strategy, methodology and potential improvements. We deliver reports with actionable information, based on experience and industry comparisons to enable you to improve your self service resolution or other key metrics.
Our testing platform was developed in house specifically to enable us to test and track how your bot is performing. We develop test suites to track that your essential functionality is always being delivered. We use a generative AI framework to ensure your system is recognising and responding appropriately to all enquiries, in and out of domain expertise.
Theo
My name is Theo and I have 15 years experience building chatbots, both for large companies and for education. My focus is on making the process simpler for editors and more effective for end users, and ultimately enabling more impact for less effort. I want to apply this experience to more varied use cases across entertainment, marketing, sales and pretty much anything a bit different.
Pete
I’m Pete and I’ve been working with chatbots for my entire career, seeing them come from a fledgling technology in the mid 00’s to the industry changing behemoth they are today. I’ve built systems that have transformed household name companies’ approaches to customer and internal support. I’m totally hyped to see what the more creative applications of this technology can really achieve when taken out of the enterprise environment.